Returns & Exchanges

At The Ethical Silk Company, we want you to be completely satisfied with your purchase of our sustainably sourced silk products. If you are not entirely happy, we offer a 30-day window for returns or exchanges on all items in their original, unwashed condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags remain attached and the product is neatly folded to prevent damage.

• 3.
  Dispatch the Shipment

  Affix the provided return label to your package and drop it off at your nearest authorized postal carrier, keeping a copy of the tracking receipt for your records.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned silk for quality assurance, we will process your refund or exchange within 5-7 business days to your original payment method.