Frequently Asked Questions
Everything you need to know about our sustainable silk and ethical practices.
What makes your silk 'ethical'?
Our silk is produced using traditional techniques that ensure fair wages and safe working conditions. We prioritize mulberry silk that is sustainably sourced and dyed with eco-friendly, non-toxic pigments to protect both the artisans and the environment.
How should I care for my silk products?
To maintain the longevity of your silk, we recommend hand washing in cold water with a pH-neutral detergent. If using a machine, select the delicate cycle and use a mesh laundry bag. Always air dry out of direct sunlight.
What is your return policy?
We offer a 30-day return window for all unused and unwashed items in their original packaging. Please note that for hygiene reasons, certain items like silk face masks may be final sale unless defective.
Do you offer international shipping?
Yes, we ship our ethical silk collections worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please be aware that international orders may be subject to local customs duties.
Are your packaging materials eco-friendly?
Absolutely. In line with our commitment to the planet, we use plastic-free, recyclable, and compostable packaging for all orders to minimize our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.